Delivery complain

I have made an online order on the 2nd of June 2021 and the estimated delivery date was for Monday the 7th of June. I received a sms on Thursday the 3th June that the delivery will be on the next morning, Friday, 4th of June. Although I was very happy to receive my parcel that soon, I was very disappointed that it didn’t came. I went to the tracking and saw that it said that it was delivered and signed by me. Later in that evening I found the parcel on the paving outside my house. I tried to contact them, but couldn’t get through on the helpline.

I didn’t sign for the parcel and the box was damaged. Luckily my contents were unharmed.

This is not acceptable.

I need them to see into their delivery department’s persons with this issue and give me the assurance that this will never happen again to me or anybody else