Delivery as promised

On 8 March 2016 I expected delivery of a parcel before 17pm. At 17:47 I called to follow up delivery and was told courier had attempted delivery at 17pm. As my helper, myself and family were at home already this in my opinion an improbable story. Certainly no one had ring the bell or called me.<br> <br> I was told by the delivery courier that they would deliver it but I was sceptical. I called again and was told they trying to get the branch to ask them to deliver. I decided to call takealot who indicated the courier company advised they had sent a message to the branch. I decided it was best to log a concern with Takealot directly. The person answering disappeared from/disconnected the line after telling me a message had been sent to branch by courier. I called back and escalated matter to the supervisor Clement. Within less than an hour I was called by noth the courier and Clement that the package would be delivered within the next hour. It was indeed delivered well before 20pm. Great to see a supervisor taking ownership. Great customer service as I would have terminated my future purchases. Thus a negative situation turned into a positive experience. Takealot delivered on promises