Delivery and Failure to Refund - First-Time Customer

I am extremely disappointed. This is my FIRST time ever ordering from Takealot and it has been a terrible experience.

I am writing to formally complain about my order (***)that have not been delivered and order (*** / ***) both was cancelled and have not been refunded.

Not delivered Name: Glen Tlale Email: *** Order Number: *** Date Ordered:29 August 2026 Amount Paid: R66098.00

Not refunded Order Number: *** and *** Date Ordered: 27 August 2026 Amount to refund: R168 702

My order was supposed to be delivered on 29 AUGUST 3026 and to date it has NOT been delivered.

I requested a refund on my order numbers *** and ***, they promised that my refund is gonna reflect on my account immediately but I have not received my money back. Total refund amount R168 702

Takealot requested that I provide proof of identification and my transaction history from my bank, which shows the debit for the orders I have placed with them. I have sent everything they have requested but it seems that is not working.

I demand the following within 24 hours: 1. Either immediate delivery of my order with a tracking number, OR 2. A full refund of R 234 800 back to my original payment method, with proof of refund. 3. Written confirmation from you. R 234 800

If this is not resolved within 24 hours, I will have no choice but to: • Escalate to the National Consumer Commission • Report to the Ombudsman for Consumer Goods and Services