1 reviews | Active since Aug 2014
DELIVERY AND CUSTOMER SERVICE
I HAVE ORDERED FROM TAKEALOT EVERY MONTH FOR MORE THAT 2 YEARS - NEVER A PROBLEM WITH THEM - IF THEY DID GROCERIES I WOULD BUY THAT FROM THEM AS WELL!<br> <br> I ORDERED MORE THAN A WEEK AGO AND WHEN I PHONED TO FOLLOW UP DELIVERY THEY SAID FRIDAY. WHEN I PHONED FRIDAY THEY SAID MY PARCEL IS WITH DISPATCH AND WILL BE DELIVERED THE SAME DAY OR MONDAY LATEST. WHEN I PHONED MONDAY (TODAY) THEY SAID THERE WAS A DELAY AND THE PARCEL WILL BE WITH DISPATCH TOMORROW AND THEY WILL SCHEDULE DELIVERY WITH ME. SO WHERE WAS MY PARCEL ON FRIDAY?<br> <br> EVERY TIME I ASK TO SPEAK TO SOMEONE HIGHER REGARDING THIS, THE CALL CENTRE DISCONNECT ME.<br> <br> MY PARCEL IS PAMPERS NAPPIES SO YOU WOULD UNDERSTAND THE URGENCY!!!<br> <br> THEY ALWAYS DELIVER MY NAPPIES IN TWO - THREE DAYS - NOW THIS?????<br> <br> THIS BABY MUST GET POTTY TRAINED VERY QUICKLY!<br> <br> VERY UNHAPPY!
Thank you for taking Maxine from our complaints team's call to apologise for missing delivery as promised. She's currently liaising with the relevant departments to get clarity on the whereabouts of your order and to confirm how soonest we can complete this delivery. We have instructed our order fulfilment team to get this delivery out as a priority. Our complaints team will keep you posted on this matter and they'll also investigate the conflicting information you received and provide you with feedback.
Sincerely,
takealot.com
Thank you for taking Maxine from our complaints team's call to apologise for missing delivery as promised. She's currently liaising with the relevant departments to get clarity on the whereabouts of your order and to confirm how soonest we can complete this delivery. We have instructed our order fulfilment team to get this delivery out as a priority. Our complaints team will keep you posted on this matter and they'll also investigate the conflicting information you received and provide you with feedback.
Sincerely,
takealot.com
