SG
Sean G

1 reviews | Active since Jul 2012

09 Dec 2015, 14:40

Delivery a no-show!

I've reached out to takealot, and the call centre for deliveries (Mr Delivery Xpress), now for the last two days, where an indication was given that my complaint would be looked into by a team leader. However, this order was supposed to be delivered last week Thursday already, and I've not received a call to confirm delivery, or any notifications on why it is taking so long to have this order completed and delivered. It's the first time that I've had such a headache with receiving my ordered goods, and I'm not at all pleased with how the follow ups to get this resolved is going. I need to call the call-centre, to find out what's going on, and afterwards, I hear nothing back until I need to phone again and explain the same story from the start.<br> <br> The order # is ***, and even in there it indicates that it's been en route for delivery since December the 3rd. <br> <br> I'm really not satisfied with how this is going right now!

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Replies (1)
takealot.com
takealot.com's reply09 Dec 2015, 16:27
Official
Hello SeaniGee,

We usually assist with enquiries much quicker than this and we apologise that you've not been provided with the feedback and assistance that was promised to you. This matter has been handed over to our complaints team to investigate. They'll liaise with the relevant departments to get clarity on the whereabouts of your order and confirmation on why this has not been delivered yet. They'll be in touch with you as soon as they've received the relevant feedback and they'll make sure that your delivery is completed as a matter of urgency.

We're sorry for dropping the ball this time around and for failing to ensure that this is corrected ASAP. We'll do our best to get this situation resolved as quickly as possible.

Sincerely,
takealot.com