Delivering the wrong item. TWICE!!!!

Order Number: ***<br> <br> I get that to err is human, but I mean seriously this is just downright pathetic!!!<br> I ordered 2 protective covers for my phone and lo behold the wrong item arrives at my door.<br> <br> It was such a hassle to send it back and I was at the point of just asking for my money back as you were so eager to get the product back, but never ONCE did I get an apology for the inconvenience. Not once was there any communication on your behalf to try and rectify the situation. It was after I phoned in to complain as I was at my wits end with the courier company you use as I said they were downright rude and shunting me around, that I was told my new package would arrive 17 / 07 / 2015.<br> <br> Now the package arrives today.... and guess what.<br> YOU ONLY DELIVERED ONE ITEM AND NOT 2 AS I PAID FOR!!!<br> <br> How difficult can it be!!!!! Where was the quality check before this was sent out?<br> <br> I want this sorted immediately!!!!!<br> <br> I am sick to death of the pathetic and just blatant lack of service I receive.<br> I am not willing to wait another week to get this sorted! I just want the blessed thing I PAID FOR!!!!!!