Delivering incorrect items a problem

Yesterday was the second time I collected an order from a collection point which was completely the incorrect item I had ordered. the first time I placed an order for dog nutrients and received nail varnish instead. Yesterday, hoping to collect my earphones I received the incorrect set of earphones valued at approximately five hundred and more than the ones I ordered. I did the honest thing and requested a return. This is the second time I've had to drive to a collection point, only to receive an incorrect order. I'd do this because I'm not always at home So to ensure I receive my order, I go collected. This is, however, a drive and uses petrol. Beyond that. as a takealot more user I am no longer receiving my order the next day, but having to wait days for the return to process and then once again having to drive and collect the order. This is terrible service and unacceptable and an apology in this regard is insufficient. I hope that takealot will at least give me a voucher or some discount on my next purchase as a long standing customer.