1 reviews | Active since Nov 2012
delivering half products and not delivered on time
I ordered from takealot on 23 October. they delivered half my order on the Monday (26 October) i did report it to them immediate. it took them almost a whole week just to figer out from the supplier that there was suppose to be a second box. i Had to use up all my airtime on my phone to call them to get feedback on my order because they do no call back at all even after they say that they will call back to give feedback.<br> Now yesterday (30 October) the returns department told me that i would Recife my order today. once again I Had to call takealot twice today and the can only say. next week. and I stated that it must be this weekend. I cant get off at work to receive my parcel and it cant be delivered to my work address because of the parcel size . i can only accept it this weekend ( order no. ***)<br> <br> <br>
We're sorry for the inconvenience caused by this situation. This is certainly not the kind of experience we want any of our customers to have. We've instructed our complaints team to liaise with our order fulfilment team to see if there's any way for us to deliver your parcel to you this weekend still. We kindly ask that you give them a little bit of time to get in touch with the relevant parties after which they'll be in touch with you to assist with this matter.
Sincerely,
Takealot.com
We're sorry for the inconvenience caused by this situation. This is certainly not the kind of experience we want any of our customers to have. We've instructed our complaints team to liaise with our order fulfilment team to see if there's any way for us to deliver your parcel to you this weekend still. We kindly ask that you give them a little bit of time to get in touch with the relevant parties after which they'll be in touch with you to assist with this matter.
Sincerely,
Takealot.com
