*********** Deliveries Call Centre Agents!!!!

I am so disgusted by Takealot deliveries call center representative. I placed my order on the 7th, and I selected the "Delivery" option because it showed that the items would be delivered on the 9th. On the 9th I get a message that the order will be delivered on the 10th between 8am-5PM. I then called the deliveries call center, After I waited almost 15 min for my call to be picked up. I spoke to a very rude and uninterested call center agent named "Greg" and asked if they can change the deliver to "collection" since I urgently need the items today because I will be travelling tonight, and I need to take those items with? He said it was impossible; they do no offer collections, I was a bit confused because I bought a laptop last month, and I was able to collect it. I then asked if how long it would take for me to get my refund if I cancelled the order, he said 3-5 working days. I told him that's not going to work because I need the items delivered today, which is the 9th, as it showed on the website when I placed my order, or I need the refund to be made today so I can go to the shops and buy the items. This Greg guy suddenly tells me that he canceled my order. When I asked him what his surname is, he refused and told me that they do not give out their surnames. I told him that he is a takealot representative, and he should treat clients with respect and empathy, since he sounds unempathetic and uninterested at his job. I requested to speak to his Team leader or Supervisor; he told me I can't speak to them because he is working from home.

I will NEVER buy anything from Takealot and that is why they lost so many clients last year; it's because of such horrible services. First of all, they misled me with the delivery day on their website. Secondly their representatives poorly represent the company's brand, how do they tolerate such unenthusiastic and rude people like Greg to represent them. Don't they have a QA department? the was this guy was so rude, I could tell that he is used to mistreating clients like he did to me, and he is used to getting away birth his horrible attitude and behavior. He behaves like those ungrateful privileged human beings, you would swear his father is Takealot's CEO, or I am sure he was just handed out the position that he is on.

Client's buy the service, before they can even purchase the product, reading all the negative reviews from Hellopeter, I do not see myself and my loved ones buying from Takealot.

I will wait for feedback from Kayla Verso who gladly gave me her surname because she is not entitled, and she understands her assignment as a Takealot employee.