Delivered wrong item. 3 weeks later no replacement.I lost a gig, they costing me money. No one is helping

am livid. Because you can’t call me once and then not try again within a matter os seconds and say delivery failed. You have cost me a gig. I lost out on money this weekend. You have made me loose an income. I need this escelated to the highest level possible. Failure to do so i will go to hello peter but moreover i will go find your CEO on linkdin. I lost a big gig this weekend because of pure laziness and incompetence. Worse you call me from w call centre number that doe’s get answers. It rings for a good ten minutes and then goes straight to telling me the person on this extension is unavailable. I called 3 times. With my airtime. Loosing a gig worth R2000. I have clost credibility with my clients and how many more will I loose because this client will definitely tell others I am *************. You decided to deliver me the wrong item. You then take a whole 3 weeks to deliver the right one, i must suffer for your mistakes. And I must take a lame apology and automated response that my query is escalated. The lady who called me on Thursday, knows very well i said deliver on friday. You made the decision to pretend like you attempted delivery on Saturday. By calling once. On a number i could not call back within seconds coz it rang endlessly. You will compensate me for all this misery. You will compensate me for the frustration, misery, lack of income because i lost my saturday gig, wasted airtime calling a number that sings for ten minutes with no answer 3 times, and tarnishing my reputation by creating mistrust in my client. Failure to do all of this i will find your CEO, all all exec on linkdin. Order number #***