Delivered to wrong addres and all my details on system is correct when order was placed. No feedback

Still waiting for my order I have placed on the 2nd December. Was informed by subcontracting courier that they accidentally delivered to another steet with same name in wrong area. Have send takealot a pos the informed me the need to receive it directly from the courier. No feedback if I don't email or call no calls yet. Cost me over 400 Rands telephone calls to figure out what's going on with my order had to investigate the hole thing. They have no customer services at all.