EM
Elle M
1 reviews | Active since Jun 2026
03 Sept 2026, 15:06
Delivered damaged fridge labelled as ‘new’
So disappointed with Takealot! Bought a "new" fridge, but it arrived covered in dents & scratches. The box has multiple layers of different tape & staples—clearly rejected and sent back by others. Someone even left a review describing these exact same dents! To make matters worse, a single driver was left to manhandle and improperly pivot the appliance alone upon delivery, risking critical internal compressor damage. Unacceptable. 😡
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Replies (1)EM
Elle M's updateReviewer Update
10 Sept 2026, 12:06Update:
Since raising this issue, my experience with Takealot's support has been a masterclass in frustration. I have called, tweeted, and messaged them, only to be trapped in an endless loop. Their team constantly begs you to move to DMs, yet once there, they simply copy and paste the exact tracking information already visible on the app.
I did not escalate this for a basic status page readout; I am demanding actual internal updates, clear visibility, and an exact timeline for my refund or replacement.Consider this a strong warning to anyone looking to buy large household appliances from Takealot—you will be left empty-handed and stripped of your hard-earned money with zero accountability from their side.
Because Takealot's internal team refuses to offer real support or escalate this to a manager, I am now taking this matter beyond their platform. I will be lodging a formal complaint with the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud (CGSO) under the Consumer Protection Act. This level of service is utterly unacceptable.
Since raising this issue, my experience with Takealot's support has been a masterclass in frustration. I have called, tweeted, and messaged them, only to be trapped in an endless loop. Their team constantly begs you to move to DMs, yet once there, they simply copy and paste the exact tracking information already visible on the app.
I did not escalate this for a basic status page readout; I am demanding actual internal updates, clear visibility, and an exact timeline for my refund or replacement.Consider this a strong warning to anyone looking to buy large household appliances from Takealot—you will be left empty-handed and stripped of your hard-earned money with zero accountability from their side.
Because Takealot's internal team refuses to offer real support or escalate this to a manager, I am now taking this matter beyond their platform. I will be lodging a formal complaint with the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud (CGSO) under the Consumer Protection Act. This level of service is utterly unacceptable.
EM
Elle M's update10 Sept 2026, 12:06
Reviewer Update
Update:
Since raising this issue, my experience with Takealot's support has been a masterclass in frustration. I have called, tweeted, and messaged them, only to be trapped in an endless loop. Their team constantly begs you to move to DMs, yet once there, they simply copy and paste the exact tracking information already visible on the app.
I did not escalate this for a basic status page readout; I am demanding actual internal updates, clear visibility, and an exact timeline for my refund or replacement.Consider this a strong warning to anyone looking to buy large household appliances from Takealot—you will be left empty-handed and stripped of your hard-earned money with zero accountability from their side.
Because Takealot's internal team refuses to offer real support or escalate this to a manager, I am now taking this matter beyond their platform. I will be lodging a formal complaint with the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud (CGSO) under the Consumer Protection Act. This level of service is utterly unacceptable.
Since raising this issue, my experience with Takealot's support has been a masterclass in frustration. I have called, tweeted, and messaged them, only to be trapped in an endless loop. Their team constantly begs you to move to DMs, yet once there, they simply copy and paste the exact tracking information already visible on the app.
I did not escalate this for a basic status page readout; I am demanding actual internal updates, clear visibility, and an exact timeline for my refund or replacement.Consider this a strong warning to anyone looking to buy large household appliances from Takealot—you will be left empty-handed and stripped of your hard-earned money with zero accountability from their side.
Because Takealot's internal team refuses to offer real support or escalate this to a manager, I am now taking this matter beyond their platform. I will be lodging a formal complaint with the National Consumer Commission (NCC) and the Consumer Goods and Services Ombud (CGSO) under the Consumer Protection Act. This level of service is utterly unacceptable.