Delivered but not received!!!

I am still awaiting my order placed on the 24 November 2015, delivery was supposed to take place on the 28 November. It is now the 3 December, still no parcel yet takealot says it's been delivered. After numerous phone calls and being promised the world over the last 2 weeks, I still don't have my goods. Not impressed and will think twice about using takealot again for urgent orders. ??? this coming from a company that advertises to be quick and efficient...I think someone missed that meeting.