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baziljmartin B

1 reviews | Active since Nov 2016

01 Nov 2016, 11:28

Delivered 1 of 3 items, then pushed from pillar to post

<p>I am experiencing the exact same thing!! 1 out of 3 parcels delivered, my largest order that I've ever placed with Takealot.com, trying to get any manager to phone you to rectify the problem is nearly impossible. Still waiting for a call, as I received an e-mail from Takealot stating that all 3 items have been delivered when in fact according to Skynet, the 2 missing items haven't even been pulled out of the aTakealot warehouse??!?? All 6 callcentre agents could not wrap their heads around which 2 items I have NOT received, when I explained in plain English which ones were missing. If Takealot doesn't want my money, I will go elsewhere</p>

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Replies (3)
takealot.com
takealot.com's reply01 Nov 2016, 15:12
Official

Hello barry-martin,

We are so sorry for the troubles with your latest order.

Thank you for highlighting the issue with us and allowing us to assist. Our team will be in contact shortly.

We hope we can solve this in an efficient manner and hope to restore your faith in us.

Regards

Takealot.com

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baziljmartin B's update01 Nov 2016, 16:51
Reviewer Update

Shaawaal (Delivery Manager) & Wesley (Customer Relations Manager) have tried to get the delivery of the missing 2 items to me ASAP, once I have received the delivery & the items are in fact what I ordered, I will amend my review to 3 stars as this is the 1st major issue I've had with Takealot.com, albeit a frustrating one that has taken many phone calls on my side to resolve.

takealot.com
takealot.com's reply01 Nov 2016, 17:03
Official

Hello barry-martin,

Thank you for granting our team the opportunity to assist.

We will keep in constant contact until delivery is confirmed.

Regards

Takealot.com