Delays, lies and unwilling to refund cash

I placed an order with takealot online on 19 Oct and fully paid. Deliver date was 25 Oct 2022. On 26 October I query via email as the service provider has no contact number, how pathetic is that. The consultant Thokozani.H goes to cancel my order, without my permission or instruction. He tells me the item was lost in transit while another consultant Atlehang.L tell me the item is out of stock. Now I’m struggling to get my money. I paid via eft but takealot is willing to refund with a credit on my profile for my next purchase.

After this terrible experience there will be no next purchase. Not only was I **** to by different staff members, I am disappointed as this is a birthday gift for my daughter. I will NEVER use takealot again.

I want my money back today, immediately. My banking details were sent to Atlehang.L via email and I’m not gonna wait five days for my own money, sort it out today!

Terrible terrible service.