LM
Lerato M
1 reviews | Active since Nov 2015
22 Dec 2025, 19:37
Delaying delivery with a paid Premium subscription.
Good day,
I would like to kindly enquire about the delivery timeline for my order #***.
I paid for the premium subscription specifically to ensure expedited delivery, with the expectation that my items would be delivered as soon as tomorrow. Could you please confirm when the delivery is scheduled to take place?
I would appreciate your urgent feedback on this matter.
Kind regards, Lerato
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Replies (1)LM
Lerato M's updateReviewer Update
09 Jan 2026, 17:16An incorrect team was delivered on this order:MRRN-ZMPQB-QYKP, I do not wish to be involved in prolonged internal investigations that have nothing to do with me as a customer.
I placed an order, paid in full, and received an incorrect item. I ordered a mobile phone but received a face wash instead. The incorrect item was returned over two weeks ago, and it has now been over three weeks since the phone was originally ordered, yet there is still no resolution.
To add to this, I am a Takealot Premium member, subscribed specifically so that my daughter’s phone could be delivered the same day or next day. Instead, we are now almost a month later, with no phone delivered and no clear timeline provided.
This experience has been extremely inconvenient and unprofessional. The ongoing references to internal investigations make it feel as though I am being treated as if I am at fault or have done something wrong, which is unacceptable. I comp**** fully and promptly at every stage.
If your internal checks or camera footage indicate wrongdoing on my part, then this should be stated clearly and handled accordingly. Otherwise, it is unfair that I am the one suffering delays for an issue that occurred internally.
I would also like clarity on how such an error is possible. How does a face wash get packaged and dispatched instead of a mobile phone, and what verification processes are in place to prevent this?
Repeated apologies without resolution are not acceptable. I paid for a service and I expect what I ordered. I do not wish to wait any longer I expect immediate delivery of the correct item
I placed an order, paid in full, and received an incorrect item. I ordered a mobile phone but received a face wash instead. The incorrect item was returned over two weeks ago, and it has now been over three weeks since the phone was originally ordered, yet there is still no resolution.
To add to this, I am a Takealot Premium member, subscribed specifically so that my daughter’s phone could be delivered the same day or next day. Instead, we are now almost a month later, with no phone delivered and no clear timeline provided.
This experience has been extremely inconvenient and unprofessional. The ongoing references to internal investigations make it feel as though I am being treated as if I am at fault or have done something wrong, which is unacceptable. I comp**** fully and promptly at every stage.
If your internal checks or camera footage indicate wrongdoing on my part, then this should be stated clearly and handled accordingly. Otherwise, it is unfair that I am the one suffering delays for an issue that occurred internally.
I would also like clarity on how such an error is possible. How does a face wash get packaged and dispatched instead of a mobile phone, and what verification processes are in place to prevent this?
Repeated apologies without resolution are not acceptable. I paid for a service and I expect what I ordered. I do not wish to wait any longer I expect immediate delivery of the correct item
LM
Lerato M's update09 Jan 2026, 17:16
Reviewer Update
An incorrect team was delivered on this order:MRRN-ZMPQB-QYKP, I do not wish to be involved in prolonged internal investigations that have nothing to do with me as a customer.
I placed an order, paid in full, and received an incorrect item. I ordered a mobile phone but received a face wash instead. The incorrect item was returned over two weeks ago, and it has now been over three weeks since the phone was originally ordered, yet there is still no resolution.
To add to this, I am a Takealot Premium member, subscribed specifically so that my daughter’s phone could be delivered the same day or next day. Instead, we are now almost a month later, with no phone delivered and no clear timeline provided.
This experience has been extremely inconvenient and unprofessional. The ongoing references to internal investigations make it feel as though I am being treated as if I am at fault or have done something wrong, which is unacceptable. I comp**** fully and promptly at every stage.
If your internal checks or camera footage indicate wrongdoing on my part, then this should be stated clearly and handled accordingly. Otherwise, it is unfair that I am the one suffering delays for an issue that occurred internally.
I would also like clarity on how such an error is possible. How does a face wash get packaged and dispatched instead of a mobile phone, and what verification processes are in place to prevent this?
Repeated apologies without resolution are not acceptable. I paid for a service and I expect what I ordered. I do not wish to wait any longer I expect immediate delivery of the correct item
I placed an order, paid in full, and received an incorrect item. I ordered a mobile phone but received a face wash instead. The incorrect item was returned over two weeks ago, and it has now been over three weeks since the phone was originally ordered, yet there is still no resolution.
To add to this, I am a Takealot Premium member, subscribed specifically so that my daughter’s phone could be delivered the same day or next day. Instead, we are now almost a month later, with no phone delivered and no clear timeline provided.
This experience has been extremely inconvenient and unprofessional. The ongoing references to internal investigations make it feel as though I am being treated as if I am at fault or have done something wrong, which is unacceptable. I comp**** fully and promptly at every stage.
If your internal checks or camera footage indicate wrongdoing on my part, then this should be stated clearly and handled accordingly. Otherwise, it is unfair that I am the one suffering delays for an issue that occurred internally.
I would also like clarity on how such an error is possible. How does a face wash get packaged and dispatched instead of a mobile phone, and what verification processes are in place to prevent this?
Repeated apologies without resolution are not acceptable. I paid for a service and I expect what I ordered. I do not wish to wait any longer I expect immediate delivery of the correct item