Delayed order, empty promises, ZERO SOLUTION

I placed an order with Takealot specifically to collect it on a certain date because it was meant to be a gift. Takealot then emailed me saying the order was delayed due to being sent to the wrong courier facility, but invited me to reply if I wouldn’t be available on the new delivery date so they could “help reschedule.” Perhaps select a new hub or whatever.

I rep**** immediately, asking for the order to be delivered to a different address since I would not be available on the revised dates. Instead of assisting, I received generic responses that completely ignored my request. After pushing for an actual answer, I was finally told they are “unable” to change the address... despite promising that EXACT option in their own original email. Like, why pose the question to begin with, sir?!?!

So now I’m left with a delayed order, no workable solution, and contradictory communication from Takealot’s support team. Completely unacceptable.