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1 reviews | Active since Jun 2020

21 Jun 2020, 15:48

Delayed Delivery After Paying Upfront

I've spent a lot of money at Takealot over the years. Never had a major problem with them before. Suddenly my latest order (consisting of 2 items) have been rescheduled and will take over a month to be delivered.

I placed the order and paid via EFT on 19 June. Apparently it will only be delivered on 22 July! More than a month later. This is unacceptable, especially considering we now have to pay upfront via EFT instead of cash on delivery

Both the items I ordered were in stock when I ordered them. When I went to track my order, I see that suddenly the more expensive item is mysteriously "out of stock." Again, this is very suspicious behaviour considering that payment now has to be made up-front and the item was in stock when I ordered and paid for it. Obviously Takealot feels less responsiblity to their clientele if they can get our money before delivering goods.

Looking at the complaints here, I see that this has happened to multiple people over the last few days. Completely unacceptable. I either want a refund or my goods delivered in a timely manner. Takealot has built up good will over the years but seems hell-bent on destroying this over the last week.

- Z

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