Delay tactics to avoid refunding returned items

I bought 2 flip files and 2 study guides for my daughter and her friend. The stuff was delivered yesterday and the friend’s mom said she forgot she had asked me to buy the stuff so she doesn’t need them anymore. I then went to the app to log a return for the 1 flip folder and study guide however the study guide is non returnable. Had I known I would not have bought from them because as humans we are allowed to change our minds. Anyway I logged a call for the flip folder and made contact with takealot via X and they agreed to log a call on my behalf but keep asking the same questions over and over again. All messages are on their dms why do I have to answer the same question over and over again? If they think I will get tired they must think twice because I won’t because I want my money back.