Delay in collection of parcel

I had a damaged parcel that needed to be collected by Takealot, through their courier service. Takealot did confirm the date for the collection of the parcel in December 2015. Unfortunately their courier service could not collect my parcel on the confirmed date. Takealot requested that I provide an alternative collection address for the parcel, which I did. They confirmed that the parcel will be collected at the end of December 2015, which did not occur. I again needed to provide the alternative collection address for the collection to be done on 04 January 2016, however, Takealot's courier service arrived at the original collection address, and not at the alternative collection address as previously requested - The best of all is that there was an instruction to the courier company to collect at the alternative address. Now it has been requested again that I provide the alternative address for collection.<br> <br> I provided this information previously and don't believe its required to provide it for the third time...It's unacceptable that Takealot confirms the collection of the parcel numerous times and actually don't collect the parcel at the correct address.