Delay after Delay after delay

Nov 25, I ordered 3 Items where 2 items say they will be delivered the next day if you choose to deliver with Takealotmore. Paid the large sum of money and suddenly the order is slightly delayed. I thought it's okay it's the festive season and its busy, another week goes by, and another delay email gets sent to me. Now I started to get a bit annoyed because according to the website, these 2 items from the 3 is in stock but after checking again, suddenly these items are now not in stock anymore.... Mmmm I paid for these items and now 3 weeks down the line and still no items? Why not split the order if your excuse is that you are waiting for the one item?

Well, the best part is still to come. I go and file a complaint against Takealot on their own system and that complaint just gets ignored... No communication or response and not even an apology for the bad service. Suddenly the one item is now refunded a few days later and a new delivery date was scheduled for YESTERDAY. Oh, but yesterday no delivery arrived. So, I get told and shown on the website the delivery is scheduled for the 9th of December, but the packages are only expected to ship on the 13th.... Are we moving backwards or is the system just that fault that it can't pick up an incorrect shipping and delivery mismatch? I am STILL sitting waiting for ANYONE to at least apologize for this experience. I understand it's the festive season, but you should have planned for this accordingly and been ready for the expectations of being busy. Also, I am paying for Takealotmore and placing my orders in the mornings before 10AM and dont get the same day delivery? anyway the fact that I have to come complain on hellopeter to just hope I would get some assistance just shows you that your own platform and support is not what is promised.