Defy iron exchange

Order ***...

I bought the Iron, it broke after 3month. I returned it at the Lynnwood pick up point, there we could not log a return on the app. He gave me 2 numbers to phone and the numbers were did not exist. So he promised yo return it, which he did. I followed up daily to hear when I can have my Defy Iron exchanged... from which there were no luck. No communication from any takelot department in any way. It has been almost 7 weeks since I returned the iron, and the takealot employers from the pick up point at Lynnwood have no explanation for the long delay. All I want is my Iron exchange for a new iron as soon as posible.