Definitely one unhappy customer

Being a first time user with take alot, I am totally disappointed and dissatisfied with the service. Last week 06/12/17 I ordered my respective items and since I was a first time user I had a voucher. All the items I requested was eligible for cod That’s what I selected…received an email giving me an estimated date, on Fri 08/12/17 received an email saying that payment hasn’t being processed yet & I have 48 hrs to pay thereafter my order will be cancelled. Payment was showing IPAY which I never selected. I had called into take a lot customer service under payments department & spent a while on the phone went through a long process waiting & I still could not change payment term. Called in again & the guy cancelled my order & said he can’t advise by when but he will have to credit my account & get manger to authorise another voucher but no date promised. I had ordered something for my child as a gift for Christmas, which was promised to her…

To date no email / response from you guys… definitely one unhappy customer!!! Order Number: ********** 3