Defective product was returned with no refund

<p>I bought earphones from Takealot. It was faulty and Mr Delivery collected it on the 27/09/2016 with return number RRN-d340-be83. The refund wasn’t processed and I had to phone a couple of time. Eventually it was done on the 8/10/2016. I bought the same pair of earphones again from Takealot. Again it was faulty and I returned it personally to the Takealot warehouse because I collected yet another pair, different brand. This was on the 02/11/2016 with return RRN-995e-8a7e. Now Takealot tells me they already refunded me on the 08/10/2016 for an Item I only returned in November? How does this even make sense? I phoned 4 time and each time nobody get back to me. Then the email from a Tasneem Ismail to tell me they refunded me for an item only returned a month later. Please can somebody senior and with some intelligence contact me and sort this out.</p>