Defective Product Returned Without Resolution – No Response from Takealot

I returned a defective electric scooter to Takealot that does not perform as advertised (only 6km/h vs. 15km/h). Despite clearly stating the issue and citing the Consumer Protection Act, the scooter was sent back to me with no explanation, and my follow-up email has been ignored.

This is unacceptable. I do not accept the return of this defective product and will be escalating the matter to the Consumer Goods and Services Ombud. I expected better accountability from a major retailer like Takealot.