Defective pots

Subject: Defective Bonvoyage Pots Purchased from Takealot

Dear Takealot Customer Service Team,

I am writing to express my disappointment and frustration with the Bonvoyage pots I purchased from your online store on the 3rd of December 2024 and was delivered on the 11Th of December 2024. The order number for this purchase is ***.

Unfortunately, the quality of these pots is extremely poor. Despite being less than three months old, one of the pots has already developed a defect. The handle or knob on top of the lid, which Is used to open and close the pot, has come loose and fallen off.

Furthermore, I have found that the pots are not easy to clean. Regardless of how thoroughly I wash them, they always seem to retain marks and stains, and the finish does not shine as it did when they were new.

I expect a higher level of quality from the products I purchase from Takealot, especially from a brand like Bonvoyage. I request that you take immediate action to address this issue. I would appreciate it if you could provide a replacement or a full refund for the defective pots.

Please let me know what steps I need to take next to resolve this issue. I can send a photo of the defective pot

Order Details:

- Order Number: *** - Date of Purchase: 3 December 2024 - Product Name: Bonvoyage Pots

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Yolanda Mngadi