Defective Pan - Please return it to me.

I ordered a few items at TakeAlot (Order #***4), one of which was a frying pan. When we opened the package, the handle was defective. I lodged the return on their system. The outcome was a rejection of the return. I asked what should happen next (on their system Help), I have not received any feedback. When I look at the return policy, I note that we returned the pan in damaged packaging. Well, I think if we go according to their policy, and only to the policy, I'd say fair enough. However, TakeAlot is not telling me what will happen to the pan. Therefore I DO NOT UNDERSTAND THIS SILENCE ON ME GETTING THE S**** PAN AT LEAST - I PAID FOR IT. Is this how TakeAlot Take people's money now?

Back to the fair policy: I think it is unacceptable to say that if the packaging is not intact, TakeAlot will not entertain the return. Evidently, by rejecting the return, it shows they stick to their policy. What about the customer who expected a fault-free product? How about at least care enough to say, "We'll return your (defective) pan to your nearest TakeAlot (Brackenfell)". I feel like there is no customer care in this transaction. They have my money and my defective pan. I should at least have one of those.

I must state it here that this is the first time I have experienced this ill-treatment from TakeAlot; I am hoping when they read this, TakeAlot will quickly address it. It is unlike them; I do not expect this from them ever.

Please help me get my pan back, that's the least I am asking for.