DEFECTIVE ITEMS

As often as monthly do I purchase things from Takelot and a few times have had hiccups where something wouldn't work and I would just have to return it and get the credit back or replace the part that isn't working myself. Normally this wouldn't be a hassle for me but this time around it was a gift. A gift that was defective and I wasn't going to incur more costs because of Takealotselling defective items. I logged the return and they sent me an email stating they would either send it off to have it repaired by the supplier or if I don't respond within 24 hours, would return the credit. Not even 10 mins later, they have credited the account and informed me the supplier is out of stock. So what happened to the option of REPAIRING THE ITEM?? I then expressed my dissatisfaction and was told there's nothing else they can do but acknowledge they have disappointed me. I then requested I will order a different item and pay the difference off whatever that may be but the least they can then do is waiver the delivery fees since I bought this item with a bulk order so did not pay any delivery fees. They still responded by saying they cannot accommodate me and had the AUDACITY to suggest looking at their deals. VERY DISAPPOINTED.