1 reviews | Active since Dec 2015
Defeating the Purpose of The Business
Hi Guys,<br> <br> I have placed a COD order yesterday AND immediately sent a mail to TAL to notify them on making sure that my order gets delivered to me on the 22nd due to me not being at the office up until that date.<br> <br> Today, i received a response from a Sam telling me that my order is already on its way and should be delivered today and already scheduled. Check the nonsensical response from Sam:<br> <br> Will check in with the courier team and see if we're able to hold off delivery till the 22nd.<br> <br> Can't guarantee it, but will try.<br> <br> Regards<br> <br> Sam Barlow<br> <br> My concern now is - what is the purpose of Mr D`s call centre? <br> <br> Are they not suppose to call customers before scheduling delivery?<br> Are they not suppose to make sure that the customer is happy with the date and time of receiving the order?<br> Are they not suppose to ask me - the customer - when exactly am i going to be available on the address added?<br> <br> Who is implementing such processes of not calling the customer before attempting delivery?<br> Why is that AGENT defeating the purpose of the business? <br> <br> I need this fixed & answers plse because i have worked for Mr D and TAL - This service im getting is seriously not what David Chait & Kim Reid is about
The larger part of our operational procedures is automated to allow us to process high volumes of orders as quickly and smoothly as possible. Customers aren't called to arrange delivery, but are sent an SMS to confirm the delivery time and date once their order has been scheduled. Should you not be available to take delivery at this time, you are more than welcome to contact us with your preferred delivery time and date and we'll do our best to accommodate your request.
Due to the nature of our business we cannot always commit to a specific time and date as there are factors beyond our control which could prevent us from doing so. We however always try to accommodate special delivery requests as far possible and will endeavour to do so with yours.
Our complaints team has tried to call you to assist with your request, but have not been able to reach you. Kindly keep an eye out for their call today as we'd love to resolve this matter with you.
Kind Regard,
takealot.com
The larger part of our operational procedures is automated to allow us to process high volumes of orders as quickly and smoothly as possible. Customers aren't called to arrange delivery, but are sent an SMS to confirm the delivery time and date once their order has been scheduled. Should you not be available to take delivery at this time, you are more than welcome to contact us with your preferred delivery time and date and we'll do our best to accommodate your request.
Due to the nature of our business we cannot always commit to a specific time and date as there are factors beyond our control which could prevent us from doing so. We however always try to accommodate special delivery requests as far possible and will endeavour to do so with yours.
Our complaints team has tried to call you to assist with your request, but have not been able to reach you. Kindly keep an eye out for their call today as we'd love to resolve this matter with you.
Kind Regard,
takealot.com