1 reviews | Active since Jul 2015
Deeply dissapointed
I have been dealing with takealot for many months and I have ordered about R20000 worth of stuff over the months.They have always either pleasantly surprised me or give a good service.Sometimes orders are a few days late.I don't mind this.Sometimes they call to say its late sometimes they don't.This I am also fine with.Generally I take the attitude of it will get here when it gets here.Today I AM FURIOUS.I ordered a product (order ***) with takealot on 2015/11/27.Delivery says I will get it by 2015/12/02.Fine,I can live with that.Get a message over the weekend my order has been scheduled for delivery on 2015/11/27.It is now 5 PM AND NO PRODUCT!!!.Why am I so angry?,BECAUSE YOU SENT ME A SMS STATING I WILL RECEIVE IT TODAY AND GET ME SUPER EXITED AND PUMPED UP THE WEEKEND THEN YOU DON'T DELIVER IT.If you just keep your stupid sms'es to yourself I wouldn't have gotten super exited and then crushed as I didn't receive it.AND DON'T TELL ME IT'S JUST 2 DAYS OR YOU WILL DELIVER IT TOMORROW THAT'S NOT GOOD ENOUGH!!.
We're sorry that we've caused you such disappointment by not delivering your parcel as scheduled. We'll address this with the relevant courier branch to confirm why delivery was missed and provide you with feedback as soon as we've received the necessary details. We'd love to make this up to you as it's never great hearing from a disappointed customer, especially when you're used to so much better from us.
As discussed with our complaints team we're still able to complete delivery today and will make sure this is done to your home address this evening.
Sincerely,
takealot.com
We're sorry that we've caused you such disappointment by not delivering your parcel as scheduled. We'll address this with the relevant courier branch to confirm why delivery was missed and provide you with feedback as soon as we've received the necessary details. We'd love to make this up to you as it's never great hearing from a disappointed customer, especially when you're used to so much better from us.
As discussed with our complaints team we're still able to complete delivery today and will make sure this is done to your home address this evening.
Sincerely,
takealot.com