Deeply disappointing can not return defective item due to miss advertising on Takealot site

I bought a Samsung cell phone July last year with a 12 month guarantee. Initially when I received it I did not receive a charger and usb cable as per their advert on the site. I reported this, but kept the phone as they do not come standard with devices due to Samsung new policy. The device stopped working and I logged a return. Once received at the warehouse they insisted that I return these items that was never part of the package as their advert has to this day not been updated and from here on I could not get any further in returning the defective device. with NUMEROUS calls and follow-ups NO movement came on this submission, I have spoken to probably everybody in the customer care center that can only escalate the issue but once that is done, nothing and nobody gets back to me.... Yesterday the broken phone was promptly with-out warning just delivered back. I now have a broken phone out of warranty due to this more than a month of issues that have not been sorted and STILL NO FEEDBACK as to what happened and why this could not be addressed.