Declined returns

I'm heartbroken and extremely disappointed with Takealot. My nightmare began on July 22nd when I purchased a microwave, washing machine, iPhone 13, and a Manchester City T-shirt from them.

I had lost my phone and the number I used to register my Takealot account , I emailed Takealot to update my contact information. However, their delivery team repeatedly tried contacting me on my old number, causing delays. I had paid for next-day delivery on the iPhone, but it didn't arrive on time.

The team eventually left my order in the security room, but I was concerned about the security of my package, especially since it contained a valuable phone. I struggled to collect my order since I lived in a flat far from the gate and there was also a washing machine I had to hire people because I am a female.

I emailed Takealot to complain about their service, but they never rep**** or apologized. To make matters worse, the microwave stopped working within a year, while still under warranty.

I knew I'd face difficulties getting a replacement due to my previous experience and negative reviews on returns . Takealot initially said they'd collect the microwave on Tuesday , but only did on Friday after I complained. They then declined my return request and said they would send an email with more information, but I never received it.

I'm extremely dissatisfied with Takealot's customer service and would not recommend purchasing from them. Their lack of responsiveness, unhelpful service, and failure to honor warranties have left a bad taste in my mouth.