Declined Return Not Returned to Me

On November 1, 2024, I logged a return request for two products: Chenshia Baby Bath Tub & Pillow and 14-Piece Baby Grooming Kit – Blue

On November 6, 2024, I noticed that the return for the bathtub & pillow was declined, even though I had expected the item to be sent back to me. I didn’t receive any explanation or communication from Takealot.

On November 12, 2024, I followed up because I still hadn’t received any update about the item being returned to my address.

Since then, I’ve been messaging through the support link, but the issue still isn’t resolved. All I keep getting is the same automated message:

“We have received your service request. One of our shopping assistants is reviewing your request and will provide you with a resolution shortly.”

As of today, there has still been no update, no resolution, and no action taken regarding the declined return or the item being sent back to me.