Declined return

I honestly don't know where to start, because when I think of my recent experience with Take-a-lot.com, my blood just boils. 4th feb '24 I have placed an order for an expandable magic hose, which I have paid extra R70 for, for faster delivery. The product came defective on spraying pressure point. This I have realised a week after delivery because that's when I had the need to use the product... I then logged a return for a replacement on the 17th, which was collected 19th Feb. 22nd checked the app, my return was declined(7days policy), email came through to rate my service experience(not happy😔) then 1st consultant promised to escalate my matter, so did the 2nd consultant(who promised to receive my return then contact her to relog it) then 3rd consultant emailed to check if return was received by me... All three could not locate where my parcel was and it took almost 3weeks to only have it(defective still) delivered to me 7th March.

I then immediately emailed all the three consultants that promised to relog a return for me once I got it back amd to this none have responded no relogged the return. What a poor client service received n am still having this product I cant use.

This company really "take a lot" from someone's time and emotions.