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Elize B

1 reviews | Active since Aug 2018

27 Mar 2026, 17:33

Decline in service quality. Various mistakes in one week.

After experiencing various issues in one week at Takealot, I am concerned about a decline in the service quality. After ordering a computer screen monitor, a TV screen was delivered. The driver recommended the matter is logged on the Takealot app. A return log was initiated and collection time of 16h23 arranged on 27 March 2026. At 17h24 the collection seems to not have happened. My concern is that because Takealot's staff do not know the difference between a TV and a Computer Screen, my time is wasted to sort out this matter. Another order during the same week became a mess after one of the products disappeared and had to be replaced. Ordering from Takealot has changed into a stressful situation and I may consider changing service providers.

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Replies (2)
EB
Elize B's update01 Apr 2026, 19:03
Reviewer Update
It has been a week since the wrong item was delivered, and the issue is still unresolved. A collection was scheduled for Friday, but it never happened. Instead, another driver from the same company picked up the Smart TV and took it to the hub. The app was then conveniently updated to show the collection would be on Monday, with the missed collection removed from the record. After multiple emails, the app status changed to “collection concluded,” yet I am still waiting for either the correct replacement or a refund. I never received an apology from Takealot for their mistake, and I am still without the Computer Screen I actually ordered or my money back. I will never shop with Takealot again.
EB
Elize B's update23 Apr 2026, 18:54
Reviewer Update
It has been a month, and the issue still is not resolved, with Takealot refusing to deliver the correct item. Even after an investigation confirmed they sent the wrong product, I am still waiting for my proper order to arrive.