Dealdig robot not working - agents not reading emails

Again - yes again I am sharing my complete dismay with Takealot. Order #***7 for a Dealdig Robovacuum 8 Intelligent Robotic Vacuum Cleaner was purchased 23 August 2019. The vacuum cleaner does not work optimally anymore and I am unable to purchase parts for the vacuum cleaner.

Takealot advised that they are unable to assist as they no longer stock the product. So I am sitting with a product which I can not "fix" and Takealot cant help?

I was under the impression that once you purchase something from Takealot that you get service - CLEARLY I am wrong.

I send the declined return request on email. The agent advises me that they cant assist, I need to log a return request (clearly not looking at the email attached) I respond with said information. The next agent asks me what error I am getting - again not looking at the original trail of the email.