Dead end promises with no delivery

I ordered my husbands gift and teceived a message that my delivery date will be on the 20th of December 2017. I took the day off and waited for delivery. I received my first sms stating that I was unaible to receive delivery and delivery will be postponed. I phoned asking why delivery was not carried out as I was home waiting for them. The operator promised it will be rescheduled for the same day before 17:00. Yet again I waited until 17:00 still without delivery. I phoned again and was told that I was not available for delivery and was rescheduled for the 21st! I protested as I was available the whole day and cannot reschedule all my appointments for the 21st again. They agreed that my order will be delivered on the 21st before 9:00 am as I have a meeting at 10:00. Which my sms was sent stating delivery time at 9:00. I waited patiently till after 9 with no delivery still. Phoned again and they rescheculed it for 12:00 without even hesitating to contact me. I stated my problem again which I learned that my order was not even out yet! And they are waiting for the next driver that is available for delivery. I waited again till 12:00 rescheduling my appointments again to suit them. 12:00 came and went, without my order bring delivered. Phoning again I was told that I have to wait another 1 and a half hours as the driver is busy with deliveries! Is my delivery not a priority??? Are they making so much money that they feel it is fair to waste my time and money?? I will never order through them ever again!!! Bad service and lies from the morning to the night! I would like to talk to the owner of this company and hear if he will be happy with such service? Will he have his precious time wasted like this??