DAZED & CONFUSED With "Look we doing you a favour" attitude

omg don't waste my time, talking of free next day delivery. LOL I chose to pay additional delivery fee yet after 2 days not even delivered as promised. you can get same price somewhere else less hassles. as if I don't have anything better to do than waiting on dazed and confused staff. after ordering on Friday I only got it Wednesday. 👎 After going to their head office. you will get nowhere trying to resolve it via email or phone call. They really should stop acting like 2nd hand car dealers! once money paid ..they couldn't care, remember we need them and they doing us the favour, you get my drift! upon unwrapping I discovered a ding in the door, no plastic lining on doors when it arrived only on the sides. someone pulled it off! Why? perhaps a item returned by someone else no they smear it off on me? also only few polystyrene corners attached with plastic! What happened about the normal box that any appliances come in? upon my complaint same day nobody cares to respond, never again a large item from Takealot! it's definitely not brand new in the box as expected and at that cost🤬 Shameless. customer service? you can't complain about it as there is no service. total AMATEURS and deceiving ads. Wait for the best part, they cancelled it Monday as they could figure out what their part of the job was, I clearly stated if you cancel it you REFUND the money ie eft to the account it came from..I don't know if she was drunk or deaf, don't know but they will just credit the App! giving me no choice to go buy somewhere else I would of preferred, I was still charged for the additional DELIVERY COST that was not delivered! a absolute ******** of service. so I had to order the same thing! they failed to deliver yet refused to REFUND in ZAR the same currency they were paid in. that's against the consumer Act btw!

never again dealing with "these people" used car sales people style of doing business. not good! 🖕

now apparently Freedom of speech doesn't apply anymore. after all that was the EXPERIENCE. wow. they failed to mention after delivery that fridge was opened before delivery as no box or plastic wrapping on door with a nice ding. charming at R4200 . I'll repost this on hello Peter and CC the Consumer Tribunal in also as no response received after 3 emails ZERO STARS APP IS MORE SUITABLE Unfortunately I can't give that.