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I returned a product that came in two separate boxes 3 WEEKS ago. Takealot lost one box at the warehouse and have declined my refund saying it’s my fault. I’ve had no communication from the team after sending email after email. I called on the 11th of Dec 2020, they said they did a warehouse sweep on the 4th which I did not know about. This morning, I get a delivery from takealot trying to return HALF the product to me, I denied. I called customer service and they’re saying they won’t be returning my R531 refund as I sent back half an item even though I have witnesses who watched me give two boxes. Takealot have ****** money from me and are refusing to pay me back. Does anyone know who I can escalate this with? It’s a pandemic for Christ’s sake and I lost my job! I need that money. It’s now been 3 weeks and an ongoing problem.