Daylight ******* - POOR Service

My niece ordered the printer and was not satisfied with it, so she returned the printer after several phone calls to Takealot she was not assisted (she was told the printer was received and is in the warehouse), two months down the line she is told that the printer is missing some parts 'cables', (even though she wrapped the printer and sent everything with it). Why she was never told that cables are missing on the first, second or third call? Why wait for 2 months. PLEASE REFUND her, you give me no options but to take up this issue with Consumer Council. Order number #***. Pantum printer. Ref:MRRN-QAJJN-4JEA