Day light ******* from takealot

On the 2nd of July 2020, I placed an order for 9 items with take a lot, # ***6, The order was delivered in 3 different deliveries and one one item was not shipped, the first delivery on the 14th of July and the other two deliveries on different days that followed. On that order I ordered 2X ViewProtect - transparent budget Guards 6 pack 1000mm and only 1 was delivered, because the order came in different deliveries and there were items that were still to be shipped I didn’t worry, I kept on thinking it will be delivered because we don’t get any invoice to sign or to be shown what has been delivered as a customer. On the 28th of July I checked the takealot app for the outstanding items and it had only 1 outstanding item that says not yet shipped. I called customer care and let them know about the ordeal and I was told they will follow up with the courier and the remaining item will be shipped, later that day I got an email that it was lost in transit and I will get a replacement, to date I only received the item that was outstanding and I haven’t received the one that was lost in transit, R650.00 down the drain. I want my refund as I’m tired of waiting, the fact that it was lost in transit is not and shouldn’t be my problem, this is day light *******.