SN
Sybella N
1 reviews | Active since Aug 2009
04 Dec 2015, 10:40
Daughter's birthday present not delivered
Deliver was scheduled for 3 December (on my daughter's birthday) but the package was not delivered. I contacted the call centre yesterday and the consultant promised to give me feedback in 20 mins but I have not heard from her since. I emailed the customer services email address and do not yet have feedback. I contacted the call centre again this morning but still do not know when I will receive my package.
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takealot.com's replyOfficial
04 Dec 2015, 12:34Hello sybella,
We usually tend to enquiries much quicker and we're sorry for only getting back to you today. Thank you for taking our complaints team's call to apologise for missing delivery as promised yesterday and to assist with this matter. As discussed your parcel has been despatched from our warehouse and we're liaising with the relevant delivery branch to confirm the whereabouts of your parcel. We'll do our best to get this delivery completed today and our complaints team will keep you informed about any developments.
Sincerely,
takealot.com
We usually tend to enquiries much quicker and we're sorry for only getting back to you today. Thank you for taking our complaints team's call to apologise for missing delivery as promised yesterday and to assist with this matter. As discussed your parcel has been despatched from our warehouse and we're liaising with the relevant delivery branch to confirm the whereabouts of your parcel. We'll do our best to get this delivery completed today and our complaints team will keep you informed about any developments.
Sincerely,
takealot.com
takealot.com's reply04 Dec 2015, 12:34
Official
Hello sybella,
We usually tend to enquiries much quicker and we're sorry for only getting back to you today. Thank you for taking our complaints team's call to apologise for missing delivery as promised yesterday and to assist with this matter. As discussed your parcel has been despatched from our warehouse and we're liaising with the relevant delivery branch to confirm the whereabouts of your parcel. We'll do our best to get this delivery completed today and our complaints team will keep you informed about any developments.
Sincerely,
takealot.com
We usually tend to enquiries much quicker and we're sorry for only getting back to you today. Thank you for taking our complaints team's call to apologise for missing delivery as promised yesterday and to assist with this matter. As discussed your parcel has been despatched from our warehouse and we're liaising with the relevant delivery branch to confirm the whereabouts of your parcel. We'll do our best to get this delivery completed today and our complaints team will keep you informed about any developments.
Sincerely,
takealot.com