Damaged & unsealed goods

Dear Takelot

I received my order opened, damaged and tampered with! Both tripod box and ring light box was damaged and opened. The tripod has a piece missing on the end and the tripod was also damaged.

I am truly very unhappy, when the courier came to drop it off, he told me that he picked it up like that, so don't you have anyone checking items? My cheaper item was packed neatly and sealed properly!!

He wanted me to send it back immediately before I could lock a return. After locking a return I only got a message for pickup but no message for the return of a new unopened product, it is a very expensive item and would please like a new one.

I tried calling, I even send emails and left a message on Facebook messenger and no response to date!

I have been a very loyal customer for years and this is the first time with such poor customer service and handling of goods.

They have picked up the parcel already but NO confirmation on when and if I'm getting my money back or a replacement!

I understand that these things do happen but getting no response from takealot.com definitely takes 1st prize for poor service.

This has left me no choice but to take it further, I didn't want go public with this but it seems like its the only way you respond!!