DAMAGED TV - NO COMMUNICATION

I am extremely disappointed with the unacceptable service I have received from Takealot regarding a television purchase.

The TV was delivered to my residence and remained in the house before being switched on. Upon turning it on, we immediately noticed visible damage and display lines on the screen. I have photographic evidence available and will gladly provide it once a manager contacts me directly.

We logged a return request, and the courier collected the TV. From that point forward, communication was nonexistent. I had to call every single day for updates. The TV remained with your evaluation team for two weeks with no proactive communication whatsoever, only for the return to be declined.

During this process, one of your agents (whose name I have on record) informed me that the issue with the lines on the screen is a common problem and assured me that I would receive a replacement TV. That promise was never honored. After insisting on speaking to a manager and demanding the TV be returned to me for replacement, the TV was eventually delivered back. However, it was returned in an unacceptable condition. While the box was bubble wrapped externally, the actual TV inside had no protection at all. The original foam protectors were missing, and there was no internal safeguarding of the screen.

When we opened and turned on the TV again, the condition was significantly worse. The internal screen is now fully cracked and damage that was not present to this extent when it was initially collected.

This is a significant financial purchase, and the handling of this matter has been completely unprofessional:

-No communication during evaluation -A declined return without proper explanation -Promises made by an agent that were not fulfilled -The product returned in worse condition than when collected

I am now formally requesting:

-Immediate direct contact from a senior manager (not an agent). -A full investigation into how this matter was handled. -A conclusion with a refund.

I will not accept further communication through call center agents who make commitments they cannot uphold. This matter needs urgent escalation.