FM
Fabio M
1 reviews | Active since Sept 2012
27 Oct 2015, 08:35
Damaged Sony M4 Aqua
I recently purchased a Sony M4 Aqua smartphone (\Item") through [URL Removed] on 28 September 2015. Approximately a week after its delivery"
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takealot.com's replyOfficial
27 Oct 2015, 11:00Hello FabM,
We understand your disappointment by your returns request being declined. We instructed our complaints department to liaise with our returns management team to gather more insight into the results of your request. As already communicated to you by our returns department their finding was that the item was damaged when it fell off the coffee table and this is deemed as user damage under our returns policy. We'll therefore unfortunately still not be able to accept this return request.
To avoid similar disappointment in future we recommend that you take a look at our returns policy. Kindly note that if in future you receive a product which you suspect to be defective, you should notify us as soon as reasonably possible and not take the item for repairs yourself as this could void the warranty.
Kind Regards,
takealot.com
We understand your disappointment by your returns request being declined. We instructed our complaints department to liaise with our returns management team to gather more insight into the results of your request. As already communicated to you by our returns department their finding was that the item was damaged when it fell off the coffee table and this is deemed as user damage under our returns policy. We'll therefore unfortunately still not be able to accept this return request.
To avoid similar disappointment in future we recommend that you take a look at our returns policy. Kindly note that if in future you receive a product which you suspect to be defective, you should notify us as soon as reasonably possible and not take the item for repairs yourself as this could void the warranty.
Kind Regards,
takealot.com
takealot.com's reply27 Oct 2015, 11:00
Official
Hello FabM,
We understand your disappointment by your returns request being declined. We instructed our complaints department to liaise with our returns management team to gather more insight into the results of your request. As already communicated to you by our returns department their finding was that the item was damaged when it fell off the coffee table and this is deemed as user damage under our returns policy. We'll therefore unfortunately still not be able to accept this return request.
To avoid similar disappointment in future we recommend that you take a look at our returns policy. Kindly note that if in future you receive a product which you suspect to be defective, you should notify us as soon as reasonably possible and not take the item for repairs yourself as this could void the warranty.
Kind Regards,
takealot.com
We understand your disappointment by your returns request being declined. We instructed our complaints department to liaise with our returns management team to gather more insight into the results of your request. As already communicated to you by our returns department their finding was that the item was damaged when it fell off the coffee table and this is deemed as user damage under our returns policy. We'll therefore unfortunately still not be able to accept this return request.
To avoid similar disappointment in future we recommend that you take a look at our returns policy. Kindly note that if in future you receive a product which you suspect to be defective, you should notify us as soon as reasonably possible and not take the item for repairs yourself as this could void the warranty.
Kind Regards,
takealot.com