BS
Ben S
1 reviews | Active since Jan 2016
07 Jan 2016, 15:11
Damaged Screen Protector
I initially purchased a a screen protector on the 28/12/2015 and it happened to be the incorrectvone as I got a compact one instead of the normal one. I then had to fill in a return form and then the screen protector was replaced on the 06/01/2016 only to find that it is broken. Another return form was done on my behalf and received a replacement today (07/01/2016), it too is broken. How do they not check the product before shipping? Because I am pretty sure it doesn't break during the delivery and if it does that too concerns me over the quality of the products they sell... What also surprises me is that every time it's been a different brand and the quality hasn't been the same some thicker than others with the others felling like plastic.
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takealot.com's replyOfficial
07 Jan 2016, 19:52Hello Benza04,
We are terribly sorry that the replacement you received was broken. It seems as though the packing process at our warehouse was not followed correctly and we will address this with the responsible parties.
Thank you for taking our complaints teams calls today and allowing us to investigate to have this matter resolved as quickly as possible. We have now logged a new return for you and as soon as the item is received at our warehouse your return will be actioned according to your request.
Regards
Takealot.com
We are terribly sorry that the replacement you received was broken. It seems as though the packing process at our warehouse was not followed correctly and we will address this with the responsible parties.
Thank you for taking our complaints teams calls today and allowing us to investigate to have this matter resolved as quickly as possible. We have now logged a new return for you and as soon as the item is received at our warehouse your return will be actioned according to your request.
Regards
Takealot.com
Best regards,
takealot.com's reply07 Jan 2016, 19:52
Official
Hello Benza04,
We are terribly sorry that the replacement you received was broken. It seems as though the packing process at our warehouse was not followed correctly and we will address this with the responsible parties.
Thank you for taking our complaints teams calls today and allowing us to investigate to have this matter resolved as quickly as possible. We have now logged a new return for you and as soon as the item is received at our warehouse your return will be actioned according to your request.
Regards
Takealot.com
We are terribly sorry that the replacement you received was broken. It seems as though the packing process at our warehouse was not followed correctly and we will address this with the responsible parties.
Thank you for taking our complaints teams calls today and allowing us to investigate to have this matter resolved as quickly as possible. We have now logged a new return for you and as soon as the item is received at our warehouse your return will be actioned according to your request.
Regards
Takealot.com
Best regards,