Damaged product / Returns not receiving from my end

I am very dissappointed in Takealot, i placed an order for mini pool table on the 6th March 2025 for my son's BIRTHDAY on the 15th March 2025, the item came on the 12th March 2025. What dissappoints me is that the box was broken, package was opened as well, the cue *****, chalk, and brush was missing driver just dropped and off he went with no signing for the item. I logged a return with a replacement item telephonically, the driver came to collect the item on the 17th March 2025, but no replacement item as discussed, they instead logged another return of which was collected already. I have ben waiting nearly a month now going back and fourth, agents giving me emty promises and hope and now i paid for something that i dont even have, that is called theft. I have spent many times on phone calls which cost money i need my item please and i deserve compensation for all the stress as my son's brithday is long past now. ITS TAKEALOT turn to give me a call now i am fed up and think this will be the last time i will order from you guys i am also stuck with books that was supposed to be returned 3 months ago oh well i guess i am stuck with that as well.