Damaged Kettle RRN-F29E-8026

I recently purchased a Swan kettle from takealot.com, the kettle was faulty, the lid could not close properly and it did not switch off automatically. I contacted Takealot a week ago and the kettle was picked up on Monday the 10th of December, from the the 10th it was a constant battle to get Takealot trace the kettle. I sent emails on several occasions and was told that this the kettle not yet in their warehouse, so I will have to wait. I called them this morning find out where the kettle is and was told by the consultant that they do not know where the kettle is. I find it strange that a on line retailer that offers 9 million products cannot find or misplaced a kettle that was bought from them. I also asked them of the quality of the products that sell and why is it such a inconvenience to have something returned. I am totally disgusted by the service that I have received from Takealot.com. SHAME ON YOU.