damaged items received and airfyer

Item: takealot.com
Rating: 1
Author: Tshepo S

Dear Takealot Customer Service,

I hope you are well. I am writing to express my disappointment regarding my recent order.

I purchased bowls, plates, an air fryer, cups, and glasses. Unfortunately, the plates and bowls arrived damaged, which is extremely frustrating and inconvenient.

What has disappointed me even more is the way the air fryer order was handled. I placed the order on the 25th of November, yet I only received communication a day before delivery informing me that there was no stock. This is unacceptable, especially considering that I had been waiting for so long with no prior update.

I kindly request assistance with the following: 1. A replacement or refund for the damaged plates and bowls. 2. Clarification on how this stock issue was only identified so late, and guidance on whether I can still reorder the air fryer.

I have always trusted Takealot for good service, and I hope this matter can be resolved urgently.

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Tshepo S's updateReviewer Update

09 Dec 2025, 11:17

I am highly disappointed with the service I received from Takealot. I placed an order on the 25th of November for bowls, plates, an air fryer, cups, and glasses. When my delivery arrived, the plates and bowls were damaged, which is completely unacceptable. On top of that, Takealot only informed me a day before delivery that the air fryer I had ordered was suddenly out of stock. After waiting for so long, I find it unprofessional and frustrating that they failed to communicate this earlier. The delayed and last-minute notification shows a lack of respect for customers’ time and planning. This has been a very disappointing experience, and I expected far better service from a company as large as Takealot. I hope they take responsibility and improve their customer service urgently.

Tshepo S's update09 Dec 2025, 11:17

Reviewer Update