DAMAGED GOODS X3 & WAITING FOR REFUND, NO SERVICE

Takealot Management,

RE: MRRN-9ZM54-0504

We ordered a large Lego set, which is a collector's item, and we have now had to return it three times due to damages. After the second time I communicated as much as possible requesting they check the second return so that the third would be undamaged, yet again we received it damaged. After returning the product for a third time and requesting a refund, we still have not received our money. I have tried to reach someone or find an email for assistance but there is no way reaching someone! This is absolutely ridiculous that we cannot talk to a person, it makes the customer feel ignored! I would like to speak to a manager and get assistance ASAP! We want our refund to purchase the product else where, and there is not many left. If I do not receive my refund soon I will have no choice to open a ***** case. It has been long enough. If I was the supplier I would be very upset with Takelot as it hurts their business due to the incompetence of Takealot.